How do I apply?
Return to our Cyber Connection gateway page
and select the link to our online application.
Who can apply?
What if I am a joint member on my spouse's account? Can I apply for Cyber
Connection?
No. You must be the primary account holder to sign an account up for
Cyber Connection.
My children have their own accounts that I am joint on. Can I sign
them up for Cyber Connection?
Yes, as long as they are under 18 years of age and you are their parent or
guardian.
Is there a charge?
This service is free of charge for credit union members.
What can I do with Cyber Connection?
Cyber Connection is more than just a way to get an update on your balances, it's an opportunity to organize your budget with
transfers, loan payments, check clearing inquiries, VISA®, Check
Card history, ATM transaction history, VISA® balance and transaction
history and more.
Cyber Connection also offers Quicken downloads (also works in Microsoft® Money) which allows you to archive your account history.
Need a consumer loan? Cyber Connection allows you to apply online! Whether it is an auto loan or VISA® card, you can apply within Cyber Connection.
When is it available?
Cyber Connection is available 24 hours a day, 7 days a week for your
convenience.
Who should I contact if I have problems?
DCECU has set up both online and live phone support for Cyber Connection.
For online support, please go to our Contact
Us portion of the website and send an e-mail to our Webmaster. For
live phone support, please call our
Can I e-mail transaction requests not
offered?
No. Please call our
What is needed on my computer to access
Cyber Connection?
DCECU requires that you have a web browser that supports cookies, SSL protocol
and 128-bit encryption. The most updated versions of Internet Explorer®
and Netscape® support the SSL protocol and 128-bit encryption.
If you have earlier versions of these browsers, you may need to upgrade
the browser to 128-bit encryption.
How can I upgrade my browser to 128-bit
encryption?
For Internet Explorer® users, please read the following and then click here:
- Select and download the appropriate file depending on your browser version (select About Internet Explorer® under Help to find version) and operating system. Choose the option to save the file to your computer.
- Locate and execute (double-click) it to run the upgrade.
- Restart your PC afterwards.
For Netscape® users, please read the following:
Netscape® does not offer any encryption pack to upgrade your current
browser. The latest version of Netscape® has 128-bit encryption
included with its standard installation. To download the latest version of
Netscape®, click
here.
Why do I receive a "Session has
expired" error?
A common error logging in to Cyber Connection is "Session has expired"
or "You have attempted to execute the same transaction twice."
These errors occur because a previous expired session is trying to be opened.
Simply click "Restart Session" and log in a second time and you
should be able to get in. Another solution to this is to refresh your browser.
To avoid this error in the future make sure you click "End Session"
when leaving Cyber Connection.
Why am I logged out when going from page to page?
Your browser is not accepting cookie files. We need to utilize this type of
file in order to maintain security of your authentication. Cookie files are
controlled by settings within your browser. To change these settings, do the
following:
If you have Internet Explorer® version 5.0 or 5.5, do the following:
1) Click on Tools.
2) Select Internet Options.
3) Select the Security tab up at the top of the window.
4) Click on the Custom Level button.
5) Scroll down until you find the two settings for Cookie Files.
6) Select "Enable" for both. Or if you want, select
"Prompt".
7) Select OK.
8) Select OK.
If you have the newest version of Internet Explorer v6.0, do the following:
1) Click on Tools.
2) Select Internet Options.
3) Select the Privacy tab up at the top of the window.
4) Click on the Edit button down at the bottom.
5) In the "Address of Web site:" text box, enter the following:
"http://www.dcecu.org"
6) Click the Allow button.
7) Select OK.
Why do I receive a "Forbidden... access
denied" error?
Your browser needs to be upgraded to 128-bit encryption. See "What
is needed on my computer..."
Once you have logged into your account, choose "Other Options" from the tool bar located at the top of the page, then choose "Change Password/Access Code." Your password may be 6-20 characters in length, must use a combination of letters and numbers, and is case sensitive. Currently, passwords cannot contain symbols.
How do I download my transaction history to a comma delimited (CSV) file for Excel?
After signing into Cyber Connection, choose the "History" menu (1), and click on "Quicken/Money History Download" (2).
This will take you to the "Download History" page. From here:
- Choose which share/loan you want to download information from
- Enter a starting date for the date range you want to download
- Enter an ending date for the date range you want to download
- Choose the "Comma Delimited File" option
- Click the "Continue" button
A download box will then appear, and you will have the option to either open the file directly into Excel (or other application that handles CSV files), or save the file to the location of your choce.
I have upgraded my Internet Explorer® browser, applied a service pack/patch to my version of Microsoft Windows® and I am using Internet Explorer® for my browser, or I have recently installed Internet Explorer 5, 5.5, or 6.
First, make sure you can connect to another website, such as www.cnn.com or www.yahoo.com.
Second, try to connect to another website that uses Secure Sockets Layer (SSL) Encryption. This would be the equivalent of connecting to Cyber Connection. For example, go to http://mail.google.com and check for the "lock" icon at the bottom of your browser window, as shown below.
If you cannot connect to that secured website, the problem is usually with your browser.
If this is the case, the next step is to clear Cookies, Cached Files, History, and Saved Passwords in Internet Explorer® 5.0, 5.5, and 6.0.
I have Internet Explorer® 6.0 and have gone through the Internet Explorer® Troubleshooting Guide and I still cannot use Cyber Connection.
If the above suggestions do not work, and you have Internet Explorer® 6.0 perform the following:
- Click on Start
- Click on Settings
- Click on Control Panel
- Double Click on Add / Remove Programs.
- Click on Internet Explorer® 6 and choose Add/Remove.
- An option should appear giving the user an option to repair, choose that option. If that does not appear, you may want to contact your Internet Service Provider (ISP) for further help.
- Upon completion of the repair, reboot the PC and try to connect to Cyber Connection.
Contact the
I have Internet Explorer® that is older than 5, (4.x).
Cyber Connection does not support older versions of Internet Explorer® such as 4.0, only Internet Explorer versions 5.0 and higher.
Click here to download the latest version of
Internet Explorer®: 
If you are having
login or transaction problems (such as "Invalid Content Length" error
messages)
You need to download and install two patches from Microsoft. For your
convenience, links to these patches are provided below. Please make sure to
install them in order.
Download 1
Download 2
How to clear Cookies, Cached Files, History, and Saved Passwords in Internet Explorer® 5.0, 5.5, and 6.0.
Click on Tools
Click on Internet Options
You will be presented with the screen below:
Click Delete Cookies and you will be presented with this screen. Click OK.
Click Delete Files and you will be presented with this screen.
Check the box next to delete all offline content and click OK.
Click Clear History and you will be presented with this screen. Click YES.
Then click on the Content tab and you will be presented with the screen below:
Click on the AutoComplete button and you will be presented with the screen below:
Uncheck every box.
Click Clear Forms and you will be presented with this window. Click OK.
Click Clear Passwords and you will be presented with this window, click OK.
Click OK back at the main window. Close Internet Explorer. Restart Internet Explorer.
Call the
I have upgraded/installed my Netscape® browser.
I have applied a service pack/patch to my version of Windows and I am using Netscape for my browser.
I have recently installed Netscape 6.x.
How to clear Cookies, Cached Files, History, and Saved Passwords in Netscape 6.x.
To edit the Netscape® 6 setup to solve connectivity issues to Cyber Connection, go to Edit and Preferences.
Under Preferences, click Cookies and make sure to select Enable cookies for the originating web site only.
Click on the Forms option and make sure the box is UNCHECKED for “Save form data from web pages when completing forms.”
Under Web Passwords, make sure you check “Use encryption when storing sensitive data.”
Under Advanced, select Cache, click on Clear Memory Cache and Clear Disk Cache.
Click OK. Close and restart Netscape.
How do I download my account transactions from Cyber Connection into Quicken®.
To get the Quicken® downloads in Cyber Connection, click on the History tab.
You will be presented with the following screen, click on the Quicken/Money History Download link.
*In Quicken® 2004, you can use either QIF or Quicken® Webconnect
Select the account you wish to download from and the appropriate dates.
Select the Quicken® WebConnect
Once you click the Continue Button, the file will automatically be imported into Quicken®.
For more in-depth support help with Quicken® go to http://www.intuit.com/support
My version of Quicken®
is 2004 or older. How can I download the .qif file format and import them into
Quicken®?
*In Quicken 2004, you
can use either QIF or Quicken Webconnect
Select the account you wish to download from and the appropriate dates.
Select QIF.
Click the Continue Button.
You will be presented with a popup menu similar to the following, click Save.
Once the file has been downloaded to your computer, start Quicken.
Click on File.
Click on Import.
Click on QIF File.
You will be presented with the following window. Choose the Quicken account where you wish to import the file.
Use the Browse button to search for the location of the file you just downloaded and click OK.
For more in-depth support help with Quicken® go to http://www.intuit.com/support
How do I download my account transactions from Cyber
Connection into MS-Money®?
For all versions of MS-Money® perform the
following:
Select the account you wish to download from and the appropriate dates.
Select the MS Money® OFX File Format.
Once you click the Continue Button, the file will automatically be imported into MS-Money®.
For more in-depth support help with MS-Money® go to http://www.microsoft.com/money/support/
I have tried everything in the FAQ and I still can't get Cyber Connection to work. What do I do next?
Call the