Troubleshooting FAQ
Last Update 03/18/08

General Problems/Questions:

How do I apply?

Who can apply?

Is there a charge?

What can I do in Cyber Connection?

When is it available?

Who should I contact if I have problems?

Can I e-mail transaction requests not offered?

What is needed on my computer to access Cyber Connection??

How can I upgrade my browser to 128-bit encryption?

Why do I receive a "Session has expired" error?

Why am I logged out when going from page to page?

Why do I receive a "Forbidden...access denied" error?

How do I change my password?

How do I download my transaction history to a comma delimited (CSV) file for Excel?

I cannot connect to Cyber Connection, what should I do?

Internet Explorer Users:

If any of the following applies, please click on that option.

I have upgraded my Internet Explorer browser.

I have applied a service pack/patch to my version of Windows and I am using Internet Explorer for my browser.

I have recently installed Internet Explorer 5, 5.5, or 6.

I have Internet Explorer 6.0 and have gone through the Internet Explorer Troubleshooting Guide and I still cannot use Cyber Connection.

I have Internet Explorer that is older than 5, (4.x).

None of the above options apply. What do I do next?

If you use Internet Explorer 6, and are having login or transaction problems (such as "Invalid Content Length" error messages)

How to clear Cookies, Cached Files, History, and Saved Passwords in Internet Explorer 5.0, 5.5, and 6.0.

Netscape Users:

If any of the following applies, please click on that option.

I have upgraded my Netscape browser.

I have applied a service pack/patch to my version of Windows and I am using Netscape for my browser.

I have recently installed Netscape 6.x.

None of the above options apply. What do I do next?

How to clear Cookies, Cached Files, History, and Saved Passwords in Netscape 6.x.

Problems with Quicken^®/MS-Money^® Download:

Quicken^® Users:

How do I download my account transactions from Cyber Connection into Quicken^®?

My upgraded version of Quicken^® (2004 with updates or later version) no longer supports the .qif file format. How can I download my account history?

My version of Quicken^® is 2004 or older. How can I download the .qif files and import them into Quicken®?

MS-Money^® Users:

How do I download my account transactions from Cyber Connection into MS-Money^®?

Still Having Problems?

I have tried everything in the FAQ and I still can't get Cyber Connection to work. What do I do next?