Online Banking FAQs

    • Who can apply?

      The primary account holder may apply by going to and clicking on the "Register" link located below the Online Banking login box. For minor accounts, the joint owner may apply as long as they are the parent or guardian for the child.

    • Why have I been signed out?

      After 20 minutes of inactivity, the system will sign you out. After 19 minutes of inactivity, you will receive a warning at the top of your page that shows you are about to be signed out, with an option to continue your session.

    • What is needed on my computer to access Online Banking?

      Online Banking is compatible with the following browsers: Internet Explorer (IE) 6.0 and higher, Mozilla Firefox 2.0 and higher, Google Chrome 1.0 and higher, Safari 3.0 and higher.

    • How do I sign up?

      Click on the "Register" link located below the Online Banking login box at and follow the steps. For step-by-step instructions, view the Online Banking Registration Quick Steps.

    • What can I do with Online Banking?

      Online Banking provides easy online access to your account 24 hours a day. Completing funds transfers, balance inquiries, loan payments and applications, viewing cleared checks and VISA® account histories are just a few of the things Online Banking offers.

      Once you are an Online Banking user, you can take advantage of our free bill pay, alerts and electronic statements. All designed to make managing your account easy!

      Quicken and MS-Money downloads are available, which allow you to archive your account history.

      Also, take advantage of our online budgeting tools to track your spending habits and future goals!

    • When is Online Banking available?

      While Online Banking may have scheduled maintenance on occasion, it is generally available 24 hours a day, 7 days a week.

    • What happens if I forget my username or password?

      If you forget either your username or password, click on the applicable link (either "Forgot Password?" or "Forgot Username?"). A 6 digit PIN will be sent to the email that DCECU has on file. This PIN is only valid for 10 minutes. Once the PIN is entered, either your username will be provided or you will be asked to change your password.

    • What do I do if my Online Banking account is locked?

      You will need to call our Member Contact Center at (989) 835-7794 or (800) 835-7794 during normal business hours.

    • Can I authorize others at my business to have access to the account by sharing my sign in credentials?

      DCECU does not endorse the use of Online Banking for business purposes and does not support providing passwords or personal account information to any other person or company. Online Banking is intended for personal use only.

    • Who should I contact if I have problems?

      DCECU offers both online and live phone support for Online Banking. For online support, go to the Contact Us page on our website and send an email to Account Services. For live phone support, please call our Member Contact Center at (989) 835-7794 or (800) 835-7794 during normal business hours. If you are logged into Online Banking and need assistance, you can always leave a message within Messaging. We will respond directly to you through Messaging.

    • How do I change my username and/or password?

      Click on the Profile tab. To the right of the page, you will see a box that shows, "I want to…" Select from the following: Change Username, Change Password or Change Code Word.

    • Where do I find Bill Pay?

      Bill Pay access is located under the Transfers tab. A new window will open.

    • Where do I find my Visa credit card?

      Your current Visa credit card(s) will show with your list of loans on the Account Summary screen or under the Loans tab.

    • How do I find a copy of a check?

      Checks may be located by scrolling through your Checking account transactions or clicking on "Checks" located under the Account Summary tab. Find the appropriate Check Withdrawal transaction and click on the link "View check" found below the check number. To close the window with the check image, click on the "X" in the top right corner.

    • Where do I find current holds or pending ACH Warehouse transactions?

      From the Account Summary page, click on "Holds" or "Pending ACH" next to the hourglass links.

    • Where do find my electronic statements, notices and tax forms?

      These can be found under the Documents tab.

Still have questions? Contact us.