Visa^® Perks, Protection, Payment Details

Perks

Free Travel Accident Insurance

So you like to travel? Use your DCECU Visa, and we’ve got you covered. Purchase tickets (air, land or sea) using our credit card, and you’re covered in the event of an accident or loss.

For full details, please see our Travel Accident Disclosure.

Free Auto Rental Insurance

Take advantage of 24-hour vehicle rental coverage by using your DCECU Visa to rent your next vehicle. Enjoy peace of mind at no extra cost to you. Restrictions apply.

Fraud Protection

You work hard for what you have. DCECU and Visa work hard to protect it.

• Visa Zero Liability Protection – With Visa’s Zero Liability Policy, you won’t be held responsible for unauthorized transactions made with your Visa card. You’re covered if your card is ever lost, stolen or fraudulently used. The policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use.
• EMV, Chip-Enabled Technology – A more secure way to pay with a Visa Credit Card for purchases made in-store with retailers using EMV chip-enabled card readers.
• Verified by Visa – Additional password protection at select merchants to help make sure you’re the only one who can use your card online. For more information, please see Verified by Visa.
• 3-Digit Security Code – Adds even greater protection when shopping online or over the phone
• ID Theft Assistance – Provides access to counseling services at no additional cost to help resolve any identity theft issues.
• Fraud Monitoring – Our 24/7 system reviews DCECU Credit Card transactions for potentially fraudulent activity, free of charge. If there is suspicious activity on your card, you may receive a text alert, email alert, and/or phone call requesting you to confirm the transaction(s).

For more information about Visa security, visit visa.com/security.

Card Lock

Lock and unlock your DCECU Visa® Credit Card with a simple click of a button.

Lock it while you look for it. When your DCECU Visa Credit Card isn’t where it should be, lock it using Online Banking or the DCECU Mobile App. When you find your card, simply unlock it.

Works in real time. Even if you didn’t lose your card, use Online Banking or the DCECU Mobile App to lock and unlock it whenever you want.

Cardholders can lock or unlock their DCECU Visa Credit Card using the following steps:

• Sign in to Online Banking or the DCECU Mobile App
• Select your DCECU Visa Credit Card account
• Select Manage Cards from the menu
• Navigate to the Account Home or Statements & Activity/View Transactions page and select the Lock or Unlock icon
• Your card will immediately be locked or unlocked

Identity Theft Protection

Tools to help you act quickly if your personal data is threatened.

Your DCECU Visa Credit Card includes ID Navigator Powered by NortonLifeLock.

No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can provide you with greater peace of mind. ID Navigator Powered by NortonLifeLock provides you with the tools to help keep you informed of potential threats to your identity, so you can act quickly should the unexpected happen.

To confirm eligibility, visit www.cardbenefitidprotect.com.

Reporting a Lost or Stolen Card

Do you believe your card has been lost or stolen? Call:

800.449.7728	Within the US
727.299.2449	From outside the US

Traveling?

Save yourself from a denied transaction by letting us know when and where via chat, phone, or secure message.

Although this is the best way to prevent delays while using your card, some activity may still raise an alert in our fraud monitoring system. Make sure that you have updated contact information on file if we need to verify a purchase.

No International Transaction Fees

If you’re travelling internationally, don’t forget you can use any DCECU Visa credit or debit card without having to pay a fee¹ for international transactions. After all, who doesn’t like to save money – or have a little extra to spend?

Payment Information

Payment Mailing Address

DOW CHEMICAL EMPLOYEES’ CU
P.O. Box 37603
Philadelphia PA 19101-0603

2021 Statement Drop Date Calendar (Payment Schedule)

Payments are due on the 16th of every month. (25 days after statement drop date)

Jan. 22, 2021	Feb. 19, 2021	Mar. 22, 2021	Apr. 21, 2021	May 21, 2021	Jun. 21, 2021
Jul. 22, 2021	Aug. 22, 2021	Sep. 21, 2021	Oct. 22, 2021	Nov. 21, 2021	Dec. 22, 2021

Visa Account Updater

When your DCECU Visa Credit Card’s expiration date or card number changes, Visa Account Updater (VAU) will automatically update your new card information with participating merchants you’ve authorized to charge your card. VAU will help ensure automatic payments continue without interruption, such as subscription services or insurance premiums.

Because not all merchants participate in VAU, we recommend that you notify each merchant of your new credit/debit card number and/or expiration date to ensure your payments continue uninterrupted.

DCECU Visa Credit and Debit cardholders are automatically enrolled in Visa Account Updater. If you wish to opt out of VAU or if you have questions regarding the service, please contact us.