Contact Us

Need Help? Have a question? (Already explored our self-service help section?) At DCECU we have many different ways that you can reach us.

Live Chat

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Email is acceptable for general inquiries and submitting most completed documents. For account specific information without an attached document, please use Online Banking, Mobile Banking, or contact us via phone or in person.

Online/Mobile Banking Messages

A secure method to send and receive messages to and from the Credit Union from within Online or Mobile Banking. Request fund transfers, account inquiries and communicate with DCECU staff.

Please note that DCECU will respond to your message(s) within the originating system by the close of business the next day. If immediate attention is desired, please contact us by phone, or live chat during normal business hours.


Main M-F: 7:00 a.m. - 6:00 p.m. ET 989.835.7794 or 800.835.7794
1Call 24/7 989.835.7794 or 800.835.7794
YourRewards Hotline 24/7 844.7REWARDS or 844.773.9273
Lost or Stolen Visa® Check/ATM Cards 24/7 888.241.2510 or 909.941.1398 if from outside the U.S.
Lost or Stolen Visa Credit Cards 24/7 800.449.7728 or 727.299.2449 if from outside the U.S.

Hours & Locations

Main Office

600 E. Lyon Road (Intersection of Bayliss &amp; Lyon)<br />Midland, Michigan 48640


Lobby Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*  
Drive Thru Monday - Friday: 7:30 a.m. - 5:30 p.m. ET* Saturday: 9:00 a.m. - 1:00 p.m. ET*

* DCECU is closed: New Year’s Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving (Thursday through Saturday), Christmas


We have a number of ATM locations. Use our ATM Locator to find the one closest to you!


Dow Chemical Employees’ Credit Union
P.O. Box 1649
Midland, Michigan 48641-1649