Contact Us

Need Help? Have a question? (Already explored our self-service help section?) At DCECU we have many different ways that you can reach us.

Live Chat


Please do not send address changes or transaction requests using this form.

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Online Banking Messages

A secure method to send and receive messages to and from the Credit Union from within Online Banking. Request fund transfers, account inquiries and communicate with DCECU staff.

Please note that DCECU will respond to your message(s) by the close of business the next day. If immediate attention is desired, please contact us by phone, or live chat during normal business hours.


Main M-F: 7:00 a.m. - 6:00 p.m. ET 989.835.7794 or 800.835.7794
1Call 24/7 989.835.7794 or 800.835.7794
YourRewards Hotline 24/7 844.7REWARDS or 844.773.9273
Lost or Stolen Visa® Check/ATM Cards 24/7 888.241.2510 or 909.941.1398 if from outside the U.S.
Lost or Stolen Visa Credit Cards 24/7 800.449.7728 or 727.299.2449 if from outside the U.S.

In Person

600 E. Lyon Road (Intersection of Bayliss & Lyon)
Midland, Michigan 48640
Lobby Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*  
Drive Thru Monday - Friday: 7:30 a.m. - 5:30 p.m. ET* Saturday: 9:00 a.m. - 1:00 p.m. ET*

* DCECU is closed: New Year’s Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving (Thursday through Saturday), Christmas


Dow Chemical Employees’ Credit Union
P.O. Box 1649
Midland, Michigan 48641-1649


Main 989.832.9283
Accounting & ATM 989.832.4883
Account Services 989.832.9290
Consumer Loans 989.832.9289
Human Resources 989.832.4844
Indirect Loans 989.832.9271
Loan Servicing 989.832.9291
Mortgages 989.832.2021
Member Contact Center (Verifications) 989.832.9283
Student Loans 989.832.9293
VISA Cards 989.832.9295