Need Help? Have a question? (Already explored our self-service help section?) At DCECU we have many different ways that you can reach us.
Email is acceptable for general inquiries and submitting most completed documents. For account specific information without an attached document, please use Online Banking, Mobile Banking, or contact us via phone or in person.
Note: In order to maintain the security of your private information, we utilize an email solution that encrypts and protects our responses to you. More Info
A secure method to send and receive messages to and from the Credit Union from within Online or Mobile Banking. Request fund transfers, account inquiries and communicate with DCECU staff.
Please note that DCECU will respond to your message(s) within the originating system by the close of business the next day. If immediate attention is desired, please contact us by phone, or live chat during normal business hours.
|Main||M-F: 7:00 a.m. - 6:00 p.m. ET||989.835.7794 or 800.835.7794|
|1Call||24/7||989.835.7794 or 800.835.7794|
|YourRewards Hotline||24/7||844.7REWARDS or 844.773.9273|
|Lost or Stolen Visa® Check/ATM Cards||24/7||888.241.2510 or 909.941.1398 if from outside the U.S.|
|Lost or Stolen Visa Credit Cards||24/7||800.449.7728 or 727.299.2449 if from outside the U.S.|
|Lobby||Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*|
|Drive Thru||Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*||Saturday: 9:00 a.m. - 1:00 p.m. ET*|
* DCECU is closed: New Year’s Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving (Thursday through Saturday), Christmas
Dow Chemical Employees’ Credit Union
P.O. Box 1649
Midland, Michigan 48641-1649
|Accounting & ATM||989.832.4883|
|Member Contact Center (Verifications)||989.832.9283|