Contact

Need help? Have you visited our self-service section already and still have a question? Please use one of our many convenient contact options.

Online/Mobile Banking Messages

A secure method to send and receive messages to and from the Credit Union from within Online or Mobile Banking.

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Live Chat

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Email

Email is acceptable for general inquiries and submitting most completed documents. For account specific information without an attached document, please use Online Banking, Mobile Banking, or contact us via phone or in person.

Note: In order to maintain the security of your private information, we utilize an email solution that encrypts and protects our responses to you. More Info

Phone

Main M-F: 7:00 a.m. - 6:00 p.m. ET 989.835.7794 or 800.835.7794
1Call 24/7 989.835.7794 or 800.835.7794
YourRewards Hotline 24/7 844.7REWARDS or 844.773.9273
Lost or Stolen Visa® Check/ATM Cards 24/7 888.241.2510 or 909.941.1398 if from outside the U.S.
Lost or Stolen Visa Credit Cards 24/7 800.449.7728 or 727.299.2449 if from outside the U.S.

Schedule Appointment

Schedule an appointment for in-person lobby services. Most services are available for appointments with the exception of lending applications and coin services. Contact DCECU for more details at 989.835.7794 or 800.835.7794

DCECU uses Microsoft Bookings for appointments. When scheduling an appointment, the domain will change to Microsoft Office 365 domain.

Hours & Locations

Main Office

600 E. Lyon Road (Intersection of Bayliss &amp; Lyon)<br />Midland, Michigan 48640

Hours

Lobby Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*  
Drive Thru Monday - Friday: 7:30 a.m. - 5:30 p.m. ET* Saturday: 9:00 a.m. - 1:00 p.m. ET*

* DCECU is closed: New Year’s Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving (Thursday through Saturday), Christmas

ATMs

We have a number of ATM locations. Use our ATM Locator to find the one closest to you!

Mail

Dow Chemical Employees’ Credit Union
P.O. Box 1649
Midland, Michigan 48641-1649

Fax

989.832.9283