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Drive-thru construction

As part of our commitment to better serving our members, on Saturday, May 7th, we will begin upgrades to our drive-thru to make several much-needed structural, functional and aesthetic enhancements.

The two most exciting changes are:

  • Two of our drive-thru lanes will be made “tall-vehicle friendly” by including buttons at both the top and bottom of the station. The remaining four lanes will have buttons only at the bottom of the station (just as our existing drive-thru does).
  • We’re adding a two-way monitor to every lane to make your drive-thru experience more personal, connected and interactive. You’ll be able to see the teller who is serving you, and the teller will be able to see you.

Below are some commonly asked questions about this important construction project - and our answers to them.

  • Drive-thru upgrade project Q&A

      • How long will the construction last?

        Depending on weather conditions, construction is expected to be completed in August.

      • What if I need drive-thru service during the construction period?

        The drive-thru will remain available for much of the construction period. Lanes in the drive-thru will be reduced during the construction period which will lead to longer wait times. Please note: the height clearance on the drive-thru will be shorter during construction.

      • Will the lobby remain open?

        Our lobby is open for walk-in service Monday - Friday from 7:30 a.m. to 5:30 p.m., and we are still accepting appointments for most services. Please visit dcecu.org/appointment to schedule your appointment for lobby service. Please note: loan applications will continue to be conducted online at dcecu.org/borrow or by phone at 989.835.7794 or 800.835.7794 (toll-free).

      • Can I still access the night drop box?

        The night drop box will be closed. Instead:

        • Deposit and loan transactions typically conducted using the drop box can be completed several ways.
          • At a DCECU ATM
          • Via our Online Banking or Mobile App1
          • Online at dcecu.org/loanpayment (loan payments only)
          • In the lobby or the drive-thru during business hours
        • Paperwork can be placed in our Document Drop-Off box, which is located between the USPS and FedEx boxes outside the main doors.
        1. The DCECU Mobile App requires a supported mobile device with internet access, a valid email address and a valid phone number on file with DCECU. See dcecu.org/mobile for complete details. 

      • What should I know if I need to come to the credit union during the construction period?

        DCECU will be considered an active construction zone. Please observe and obey any posted warnings and exercise extreme caution when navigating our parking lot or drive-thru.


If you still have questions after reading the Q&A, please feel free to reach out to us using the contact information found at dcecu.org/contact.

We thank you in advance for your patience and cooperation during the construction period as we make these valuable and necessary improvements to help us better serve our members for many years to come.