Thank you for taking the time to complete our online survey. As CEO of Dow Chemical Employees’ Credit Union (DCECU), I do a lot of listening to our members.

I want to let you know that your feedback has an important impact. Here are some changes we have made in the last year based on member input:

  1. Created appointment opportunities for in-branch member service to reduce wait times
  2. Additional services made available through the DCECU drive-thru for added convenience
  3. Ability to easily transfer funds to and from DCECU and other financial institutions within Online Banking
  4. Now offering text/email alerts for suspicious transactions on Visa® Debit Cards for fraud prevention
  5. Installation of a secure, outdoor document drop box for convenient, after-hours use
  6. Introduced international wire services for out of country funds transfers

I hope this demonstrates how your feedback directly impacts our decisions on the services we offer to you. I deeply appreciate your participation in this survey and your loyal membership.

With appreciation,

Michael C. Goad
Dow Chemical Employees’ Credit Union