Online and Mobile Security Enhancements

Planned changes to Online Banking and the DCECU Mobile App are coming in September and include many new exciting features and will be the platform for enhancements for years to come. Included with these changes are important security enhancements for the protection of your accounts.

The new platform for online and mobile will require a stronger authentication to access your account. This feature is called 2-Step Verification. 2-Step Verification will change the way you access your accounts by using an additional step to verify that you are the authorized account user. While the current security features for Online Banking and Mobile App provide protection for unauthorized access to your account, online threats continue to evolve in sophistication. 2-Step Verification helps counter these online threats by asking you for a secure unique code generated through a trusted channel in addition to your username and password.

When you sign in from a device or browser that isn’t recognized, you’ll be asked for a 2-Step Verification code that will be sent to you via a method that you choose during registration. The methods to receive the code are through Authy, a free app on your iOS, Android, Mac, or Windows device; a SMS text message to your mobile phone; or through a voice call to your landline or mobile phone.

While the 2-Step Verification code works the same for both the online browser and mobile app, there are small differences in the way your access will be authenticated with subsequent sign ins. With the online browser, you may choose to save a trusted device by checking the box next to “Don’t ask for codes again on this computer” which bypasses the 2-Step Verification. The mobile app will let you configure an app passcode and you may also choose to use the device’s biometric feature, such as a fingerprint, if available.

Over the next few weeks additional information will be available to help prepare for all of the changes with security and the new and improved online banking experience.

One important thing to remember – the credit union will never call, text, or email you asking for your account or security information. Never provide your account/member number, username, password, or even a 2-Step Verification code to anyone who says they are from the credit union and requests this information. If you need help with your account, contact the credit union directly.

Mark W. Gandy
Director of Security


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