Coronavirus (COVID-19) and DCECU Continuous Operations

Updated: 3/23/2020

What does the Michigan “Stay Home, Stay Safe” executive order mean for DCECU operations?

DCECU services remain AVAILABLE for our members

Earlier today, Michigan Governor Whitmer signed the “Stay Home, Stay Safe” executive order effective at 12:01 a.m. on March 24, 2020 for at least the next three weeks. This order directed many Michigan businesses to suspend in-person operations. DCECU, however, has been defined as a critical/essential service and we will remain available to our members.

The following DCECU services are currently available to serve members:

  • Our 24/7 services (online/mobile/phone banking and ATM network)
  • Drive-Thru will remain open Monday-Friday 7:30 a.m. - 5:30 p.m. ET and Saturday 9:00 a.m. - 1:00 p.m. ET
  • Member Contact Center will be available at 989.835.7794 or toll-free at 800.835.7794 Monday-Friday 7:00 a.m. - 6:00 p.m. ET
  • Lobby will remain closed for walk-in services

For the protection of DCECU staff, we have enacted a robust work-from-home program and will be minimizing in-office staff which may result in extended response times. Due to the high volume of member inquiries, wait times may be longer than usual and phone calls may experience decreased audio quality. If you have specific questions regarding your account, you can call us at 989.835.7794 or toll-free at 800.835.7794. As an alternative, you can start a Conversation with us 24/7 through Online Banking and the Mobile App.

Thank you for your patience and cooperation.

Attention members with mortgage applications in process

As DCECU learns what the governor’s order means for our third party mortgage partners (e.g. appraisers, title companies, realtors, etc.), we remain committed to providing the best possible service to our borrowers. Until we know more, rest assured that:

  1. all current rate locks will be preserved
  2. we are working as quickly as possible to process new applications and lock in rates
  3. we are diligently working with our mortgage partners regarding upcoming closings and purchase transactions, and
  4. mortgage staff will contact borrowers as soon as possible to discuss application details

We thank you for your patience as we work to ensure uninterrupted service to you to the maximum extent possible given the current situation.

Updated: 3/21/2020

  • The lobby at our office (located at 600 E. Lyon Road in Midland, MI) will be temporarily closed for walk-in service until further notice, including Liberty Mutual and the Retirement & Investment Center offices. Safe deposit box access is available by appointment only by calling 800.835.7794 or through a secure message within Online Banking.

  • Our drive-thru and Member Contact Center will remain open to serve you during normal business hours with most services available:
    • Drive-Thru:
      • Monday - Friday 7:30 a.m. - 5:30 p.m. ET
      • Saturday 9:00 a.m. - 1:00 p.m. ET
    • Member Contact Center:
      • Monday - Friday 7:00 a.m. - 6:00 p.m. ET
  • Our online/mobile/phone banking services and ATM network are also available 24/7 for the majority of your banking needs.

Updated: 3/15/2020

DCECU is doing our part to limit the potential spread of the COVID-19 virus. We want to provide assurance of DCECU’s commitment to ensuring the health and safety of our members, employees and our community.

Effective, Monday, March 16, 7:30 a.m.

  • The lobby at our office (located at 600 E. Lyon Road in Midland, MI) will be temporarily closed for walk-in service until further notice, including Liberty Mutual and the Retirement & Investment Center offices. Safe deposit box access is available by appointment only by calling 800.835.7794 or through a secure message within Online Banking.
  • Our drive-thru and Member Contact Center will remain open to serve you and will have extended hours with most services available.
  • Our online/mobile/phone banking services and ATM network are also available 24/7 for the majority of your banking needs.

Please know that these are small changes to our operations as we know how to deliver service to you via multiple channels. Only 2% of DCECU total transactions occur physically by members in our office. We believe that these actions support the social distancing initiatives that are recommended by government health agencies, provide the best protection for our community, and provide a very high level of service to our members. These service changes will be reviewed and assessed daily based on government health recommendations and local risk factors.

We also understand that members may be financially impacted by current events. If you are having financial hardship or difficulty making loan payments, please reach out to us.

DCECU is committed to continuity of service to all members. Please share any urgent need that requires special consideration by bringing the matter to our attention so that we can assist you. Thank you for your cooperation and understanding. Please watch dcecu.org for updates as this situation evolves.


3/13/2020

As news of the coronavirus (COVID-19) continues to develop, we want to provide assurance of DCECU’s commitment to ensuring the health and safety of our members, employees and our community. As your financial institution, DCECU encourages you to stay informed on new developments and ways to protect yourself, your family and those you come in contact with as we face this challenge together. At DCECU, we are closely monitoring developments regarding COVID-19 and are taking proactive steps to avoid any potential disruptions in service and offering a suite of services to help navigate financially in this uncertain environment.

What is DCECU doing?

Rest assured, the DCECU business continuity program is comprehensive and contains tested contingency plans designed to prevent service disruptions based on a number of scenarios, including potential pandemic impacts. DCECU is following recommendations issued by public health authorities relating to staff, facility and operational preparedness to ensure our team, technologies and services remain continuously available.

DCECU also offers a variety of tools for 24/7 access to your accounts that support social distancing to prevent the spread of the virus. Members can obtain account access anytime, anywhere, on any device through our online, mobile and phone banking services. Using these channels, you can view balances, transfer funds, make most loan payments, open new share accounts, pay bills, apply for a loan, view cleared checks, deposit a check on your mobile device - all without exposure to a public social environment. In addition, you may use our extensive ATM network, along with your DCECU ATM or Visa® Debit Card, to make deposits, withdrawals, transfer funds and inquire about your account balances. All of these services are designed to provide you with easy access to your accounts without having to visit our office.

What can you do?

In addition to following the advice of health authorities regarding COVID-19 and your personal health and well-being, there are also steps you can take with respect to your finances:

  • Utilize Self-Serve Options from Wherever You Are. Minimize person-to-person contact through use of online, mobile and/or phone banking, as well as ATMs to conduct all or at least a majority of your financial transactions.
  • Plan Ahead. If you don’t already have access to DCECU’S 24/7 self-service options, visit dcecu.org/anywhere for more information or dcecu.org/enroll to self-enroll in Online Banking. DCECU also highly recommends that you request a DCECU ATM or Visa® Debit Card - if you do not already have one - by calling us at 800.835.7794.
  • Minimize Cash Transactions. According to the World Health Organization, cash may be contributing to the spread of COVID-19. Use your DCECU Visa® Debit and/or Credit Card - or contactless payments (Apple Pay®, Google Pay™, Samsung Pay®, Fitbit Pay™, Garmin Pay™) for purchases in lieu of cash where possible.
  • Use DCECU Drive-Thru for Teller Transactions. Expedite your transaction and minimize physical contact by taking advantage of our fast, efficient drive-thru service during regular business hours, including Saturdays from 9:00 a.m. to 1:00 p.m. ET. For a simple deposit or loan payment, feel free to use our night deposit box (located in our drive-thru) at any time.

DCECU is committed to serving you and stands confident that we have a plan in place to leverage our staff, technology and services to ensure uninterrupted financial service to you and your family as we address this rapidly developing issue. DCECU thanks our staff and members for promoting a safe and healthy DCECU and community.


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