Governor Extends Michigan Stay Home, Stay Safe Executive Order April 09, 2020
April 9, 2020
On April 9, Michigan Governor Whitmer extended the “Stay Home, Stay Safe” executive order through April 30, 2020. This order directs many Michigan businesses to suspend in-person operations. DCECU, however, has been defined as a critical/essential service and we will remain available to our members as follows:
- Our 24/7 services (online/mobile/phone banking, debit/credit cards and ATM network)
- Drive-Thru will remain open Monday-Friday 7:30 a.m. - 5:30 p.m. ET and Saturday 9:00 a.m. - 1:00 p.m. ET
- Member Contact Center will be available at 989.835.7794 or toll-free at 800.835.7794 Monday-Friday 7:00 a.m. - 6:00 p.m. ET
- Lobby will remain closed for walk-in services
At the end of this executive order, DCECU is looking forward to returning to “business as usual”; a phrase we all likely took for granted before this recent health crisis. The term certainly has a nice ring to it now and DCECU is really looking forward to the day when we fully return our entire credit union operation to business as usual. With over 98% of member transactions being electronic, and our drive-thru and call center remaining open throughout the COVID-19 situation, the majority of our members have continued to receive uninterrupted and familiar service that they have come to expect. The rest of our operations however, specifically in-person lobby service and the way our team is getting work done, remains modified.
We are preparing for the day that we can resume business as usual. We eagerly look forward to it and we are planning for what that might look like once government restrictions are lifted and recommendations are provided for business resumption. As you have come to expect, DCECU will make informed, risk-based decisions with our top priority remaining the ultimate health and safety of our team and our members. This may not perfectly align with the timetable of others as we anticipate restoring all services and having our team return to the office in a controlled, measured, but perhaps not immediate fashion. Rather, what you can expect, is a gradual return to normal business with either modified business hours and/or in-person service availability.
When the critical phase of this crisis is deemed to be over, we will be mindful that pandemics operate in waves. It will be key to carefully reintroduce and integrate our teams and invite members back into the branch. To ensure business continuity, we will need to decrease the probability of infection. We also anticipate taking additional physical precautions (e.g. protective shields, masks, gloves, etc.) and continuing to enforce healthy social distancing between members and staff in our lobby. We will appreciate your patience and understanding as we begin navigating back to normal when the time comes. We promise to keep you informed of our business operation plans. In the meantime, we encourage you to check back with us regularly for more information by visiting our website or watching for future communications from us.
Looking forward, we know that this will pass, and we, like you, greatly anticipate returning to business as usual – and better times ahead!