A Message from the President/CEO

Dear DCECU member:

I hope this message finds you safe and well.

This year was a challenge for all of us. Amid a global pandemic and economic uncertainty, we have also faced a regional flood disaster.

As 2020 comes to a close, DCECU humbly reflects on another successful year of serving our members; although much differently than in years past. This year brought significant challenges, but they didn’t prevent our tremendous staff from providing dependable service to our members, which now total over 71,000. With our robust digital service options, over 98% of our members obtained DCECU financial services through our many electronic service options like our online banking and mobile app, ATMs, bill pay, remote check deposits, debit and credit cards. All others received personal service in our drive-thru, our call center, or made an appointment for lobby service.

We know this operational model may be getting old for some. We completely understand. We thank you for your patience and understanding as we have made careful, thoughtful, risk-based decisions to manage the unique responsibilities we have as a single branch credit union. These decisions are made in the interest of the health and safety of our members, staff and community. As you know, DCECU’s single branch creates incredible operational and cost efficiencies - allowing us to return a share of our earnings to our members (see below). However, we must also ensure the ongoing availability of our branch, as well as healthy staff to serve you. Please refer to the FAQs to address many of the member questions we have received, as well as provide greater insight and transparency into our decision-making process. Your additional questions are welcome at any time.

Thank you for your confidence in us – and for your partnership and understanding as we navigate these challenging circumstances with an eye toward keeping our members, employees and community safe and healthy and remaining available to serve you, just as we have been throughout our history.

Sincerely,

Michael Goad
Chief Executive Officer


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